Shipping policy

Shipping Fees UAE/GCC and Delivery Schedule

Location	Delivery Timescale	Delivery Fees
UAE	Within 2 working days	Free for orders above 300AED 15 AED for orders below 300 AED
GCC	Within 10 working days	From 125 to 415 AED

 

• Non-Refundable Charges: Delivery fees are non-refundable.

• Cash on Delivery (COD): COD orders incur a fee of AED 25 across all regions.

• Courier Service: All orders are shipped via ARAMEX.

• Processing During Holidays and After Hours: Orders placed after working hours (9 AM to 2 PM), beyond the cut-off time, or on UAE/GCC public holidays will be processed on the next UAE working day.

Delivery Policy

• We are not responsible for delivery failures due to factors beyond our control, such as the recipient’s unavailability or requests for postponement.

• If our delivery team cannot access the address on the scheduled date, a re-delivery fee may apply.

Address Changes

• For assistance with changing your delivery date or address, contact our customer care team.

• Address changes are not possible after you receive an email confirming your order has been dispatched.

• Changes to an address outside the original delivery country are not allowed.

Order Tracking

After dispatch, you will receive an email with your tracking number and a link to monitor the shipment status.